Follow these instructions to correct this problem. If a message says that your device is disabled, you entered the wrong passcode into an iOS device six times in a row, and you're locked out. Find the Qustodio setting (if the setting is missing you will need to reinstall Qustodio). If you forgot the passcode for your iPhone, iPad, or iPod, or your device is disabled: To reactivate the Qustodio Device Administrator permission: 1. Important: If the code provided doesn’t work, it is because the device is asking for the device passcode, and not the Qustodio passcode, which is the code you have set to protect your device with Apple when you first set it up. It was also emailed to you in an email entitled “Important – iOS Qustodio Passcode”. To uninstall Qustodio for Schools from a Windows PC you must uninstall the application from the Windows control panel. The removal passcode of Qustodio for iOS can be found in your Family Portal when you go to Settings > Devices and click Remove Device. Please note, this article only applies to prior versions of Qustodio for iOS.įollow these steps if you've forgotten your Qustodio uninstallation passcode:
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